Computer Support: A Comparative Study
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Computers are electronic devices, which can store and process large volumes of data, with great speed and accuracy. All of us are pretty well acquainted with this definition of computer. But many do not know that this definition tends to vary with the passage of time. It may sound a little bit bizarre, but a defect analysis will show that it is true.
A computer is a delicate and sophisticated electronic device, which needs regular care and maintenance in order to perform as per the above definition. 'Speed' and 'accuracy' are the prime virtues of a computer. But a computer tends to lose its prime virtues if its share of care and maintenance is neglected by the owner. But it is difficult for an amateur user to maintain and upkeep his / her computer on his / her own, as they require technical knowledge. Therefore, it is advisable that such an user should avail computer support service.
Importance of Computer Support
Most users are not aware of the importance of computer support . They treat it as an extra financial burden, which comes with the huge cost of buying a computer. Moreover, the warranty period served by the brand owners, gives them a false sense of security, due to which they do not bother to avail any sort of the same. But it is indeed more than just a necessity. It deals with, and resolves a lot of issues related to computers and its peripherals. Its versatile range of services include speeding up slow PCs, healing computers from virus and spyware threats, solving problems related to sending emails or attaching files with emails, issues with configuring internet setup, MS Office Support, XP Installation, Windows Vista Upgrade, Windows Vista Installation, Printer and Scanner issues, Parental Control, Data Backup, Wi-Fi Support, Windows 7 Support, and many more.
Types of Computer Support
In general, there are two types of computer support which users mostly avail, namely-Onsite Support and Remote Support / Online Support. For those who are not acquainted with these two terms, Onsite Support is the conventional support which is provided to the customer by the service provider, by physically paying a visit to the house of the same. Whereas, in case of Remote Support / Online Support , the service provider obtains to share the customer's computer via the internet, and all the cases of the latter are resolved through the same medium.
Advantages of Onsite Support
> Customer gets to converse with, and explain the problem to, the technician face to face.
> The technician also gets to resolve the issue more conveniently as he / she physically pays a visit to the customer's house.
Disadvantages of Onsite Support
> It is highly time consuming, as the customer needs to fix a date which is convenient to both the customer and the technician.
> As the technician pays a visit to the customer's house, the cost of servicing increases.
Advantages of Remote Support
> Customer gets instant solutions to all kind of technical problems. It also saves lots of valuable time.
> Services available 24X7
> Much cheaper than Onsite Support
Disadvantages of Remote Support
> Customer does not get to converse with the technician face to face. As a result, the customer may not be able to explain the problem properly.
Therefore, it may be concluded that if you are looking for instant, economic solutions, go for remote support. If money or time is not an issue, go for onsite support.