Troubleshooting Guidelines for the iPhone, iPad and iPod Touch If It Will Not Power or It Is Frozen
There are many reasons why you might have an issue with an iPhone, iPad or iPod Touch. However you must approach the issue systematically. In order to troubleshoot any issue you must first identify what caused the issue to begin with. You must find the root cause of the issue.
Whether your iPhone, iPad or iPod will not start or an app refuses to open or maybe its frozen. There are some general guidelines for you to follow.
If an iPhone, iPad or iPod will not power try charging it correctly. Make sure you are connecting it to a USB 2.0 port to charge. Also make sure to connect directly to your computer and not an external hub like a keyboard or others. The iPad will not charge on your computer make sure to connect it to a wall outlet. The iPhone and iPod Touch should charge on your computer. If it still does not power try a different cable or outlet. If that troubleshooting fails you must contact Apple for hardware service.
For other Issues:
Try restarting your iPhone, iPad or iPod Touch. You can accomplish this by holding the sleep / wake button or "power" button on the top on the device until you see slide to power off. Slide thee red bar off off. If you hold the button for more than 10 seconds and do not see the slide to power off let go that's not working. Turn the device back on and see if the issue continues.
If the issue persists then do as follows:
Try resetting your device. Press and hold both the Sleep / Wake button on the top on the device and the Home button on the front until you see an apple. Ignore the slide to power off bar and wait for the apple.
If the issue continues then do as follows:
Sometimes the issue you are having is not with your iPhone, iPad or iPod, it might be the content you have put onto it. Try removing problem content from the device and then re adding it. That may resolve your issue.
If the issue persists:
Then it is time to reset your settings. You can do this three ways. First reset network settings for networking issues. Settings then General Then Reset then Reset network Settings, You can also Reset All Settings. General then Reset then Reset All Settings. Finally if that fails back up your information and the you can Erase All Content and Settings. This will take a while and will erase everything.
If the issue persists:
Try restoring your iPhone, iPad or iPod Touch. You must do this in iTunes on your computer. Make sure you have the latest version of iTunes installed and backup your information. This will take a while and will completely reformat your device. Any Software issues should be resolved in this manner.
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